C4i Solutions – Privacy Policy

Who we are

C4i Solutions Ltd is a private limited company registered in England (company number 15574348). When we say “we”, “us” or “our” in this policy, we mean C4i Solutions Ltd.

We are the data controller for the personal information we collect about you when you use our website or contact us about our services.

How to contact us about privacy

If you have any questions about this policy or how we use your information, you can contact Cindy Williams‑Findlay using the following details:

Telephone or text (UK): 07368 385815
Email: cindy@c4i.org.uk

If you are outside the United Kingdom, please dial +44 7368 385815.

If you need this policy in another format, such as British Sign Language or audio, please contact us and we will discuss the best way to provide it.

What information we collect

The information we collect about you depends on how you interact with us. It may include:

Contact details – such as your name, email address, telephone number and organisation when you contact us.
Information about your enquiry – such as the nature of your request, your goals and any background information you choose to share.
Service information – if you become a client, we may collect additional information needed to deliver our services and manage our relationship with you.
Website usage data – basic information about how you use our website, such as which pages you visit. We aim to use minimal cookies and analytics. Details will be added here if this changes.

We do not routinely collect special category data (for example health information) unless it is directly relevant to your enquiry and you choose to share it with us. Where this is the case, we will handle it with extra care and only keep it for as long as necessary.

How we use your information

We use your personal information for the following purposes:

To respond to your enquiries and provide information about our services.
To deliver speaking, consultancy, coaching or board services that you have requested.
To manage our relationship with you, including invoicing and administration.
To improve our services and website, based on feedback and anonymised usage patterns.
To meet our legal and regulatory obligations.

We will not sell your personal information to third parties.

Our legal basis for using your information

Under data protection law, we must have a legal basis for using your personal information. Depending on the situation, we may rely on:

Legitimate interests – for example, answering your enquiry or managing our business relationship with you.
Contract – where we need to process your information to perform a contract with you or to take steps at your request before entering into a contract.
Legal obligation – where we must keep certain records to comply with the law.
Consent – for example, if we ever send you optional updates or newsletters and ask for your permission first. You can withdraw your consent at any time.

We limit who we share your information with. We may share information with:

Service providers who help us run our business (for example, IT support or accountancy services) under appropriate confidentiality and data protection agreements.
Professional partners where we work together on a project and you have agreed to this.
Regulators or authorities where we are legally required to do so.

We will not share more information than is necessary and we will not sell your personal data.

How long we keep your information

We keep your personal information only for as long as it is needed for the purposes described in this policy, and to meet any legal or reporting requirements.

In general:

Basic enquiry information may be kept for a limited period so we can refer back if you contact us again.
Client records may be kept for a longer period (for example up to six years) to meet legal and tax requirements.

When information is no longer needed, we will delete it securely.

Your rights

You have rights over your personal information. These include the right to:

Ask for a copy of the personal data we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Ask us to delete your information in certain circumstances.
Ask us to restrict how we use your information in certain circumstances.
Object to our use of your information where we are relying on legitimate interests.
Withdraw your consent, where we are relying on consent.

To exercise any of these rights, please contact us using the details above. We may need to confirm your identity before we can respond.

How to complain

If you are unhappy with how we have used your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Details are available on the ICO website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or how we process personal information.

When we make significant changes, we will update the date at the top of this page and, where appropriate, let you know by email or via our website.